Digital Government
Much of the work that governments are entrusted with performing can
be viewed as the efficient, faithful execution of carefully prescribed
processes. Some examples of such governmental processes are the collection
of taxes, the granting of licenses, the gathering of statistics, the
supervision of elections, and the actual drafting of legislation itself.
The goals and overall description of these processes are generally
prescribed by legislation. Once this has been done, it is the public
expectation that government will execute the processes faithfully,
completely, and efficiently. To perform these processes, governments
generally assign key tasks to new and/or existing agencies and officials.
Unfortunately, the creation of even straightforward digital government
applications has lagged parallel developments in e-commerce, due in
part to the stringent requirements we place on digital government and
to the requirements for collaboration among all stakeholders our system
of government imposes. Our premise is that to meet these requirements
and overcome resistance to change we must focus on establishing and
maintaining trust in all stakeholders. We propose that the development
of digital government systems should be viewed as the design, analysis,
implementation, execution, and modification of efficient, effective
processes with stringent fairness requirements. A process-centric view
of the world has proven to be promising in development of efficient
and effective systems in such diverse areas as ecommerce, medical practice,
and engineering design.
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