Online Dispute Resolution
We have proposed that the development of digital government systems should be viewed as the design, analysis, implementation, execution, and modification of efficient, effective processes with stringent fairness requirements. We are demonstrating our approach through the domain of dispute
resolution in cooperation with the National
Mediation Board.
Dispute
resolution is a government process domain where fairness is particularly
crucial. Efficient, effective and fair dispute resolution can do much
to restore trust in government, even after other transactions may have
been problematic. Poorly done dispute resolution can, on the other
hand, destroy trust in government. Since processes for carrying out
dispute resolution are often the only way many citizens ever interact
with government, it is vital that these processes be efficient, effective
and fair.
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